I have a query about the website or my club membership
Contact us by phone
Our team of service staff are available to take your calls between the hours of 8AM – 4PM Australian EST, Monday to Friday.
For Australia call 1800 028 334. Please ensure to have the product name and barcode handy, as well as the manufacturing code (for nappies, manufacturing code is located under the grip tab and begins with the letter X).
At times you may experience a short delay in being connected to one of our team. This is usually because our team members are spending the time required to provide a high quality service to another parent or we may be experiencing an increased number of incoming calls. Your feedback is very important to us and we appreciate your patience.
We would like to thank you for taking the time to contact us with your compliments or your concerns.